Emergency Response Policy

Emergency Response Policy 

Norfolk Paddle Boards ltd has a documented emergency response procedure. (EAP) 

All staff are trained in emergency response and are required to have thorough and up-to-date knowledge of emergency facilities at the water location (including near-by rescue and medical assistance). 

In the event of an emergency, the supervising staff member recalls all clients to shore. If required and if possible, the supervising staff member is contacts the relevant emergency services and advise: 

  • the number of people involved 
  • the location and access 
  • the nature of the problem and what has happened (including what injuries have occurred, their extent and the type of assistance required) 

All incidents are recorded on the Incident Report form and kept for a period 10 years (in case of future legal action). 

Procedure 

Norfolk Paddle Boards ltd adopts the following emergency response procedures. This is a guide and the actual emergency response, undertaken by the supervising staff member, will depend on a number of factors including location, local safety, nature of the accident, the age and number of clients in the care of the supervising staff member. 

The Emergency Response form is completed for each location. It records key emergency aid details and should be kept with the First Aid kit and/or at a handy location. 

One Supervising staff member at location

  • Remove rest of clients from water by blowing on whistle and using hand signals to come out of water. ]\
  • Ask people in the vicinity or clients to run and get help
  • Make sure all clients are in reasonably shallow water and out of danger. 
  • Carry out rescue. Apply CPR, first aid as required. 
  • If no lifeguard is present, use a mobile phone to call an ambulance (if required). Dial ‘emergency response phone number” 
  • If administering CPR, first aid, ask, client to dial ‘emergency response phone number”. 
  • Continue administering CPR or make patient comfortable until ambulance / lifeguard arrives. 
  • As applicable, notify parents as soon as practicable after the incident. 
  • Complete the Incident report form 
  • Follow up on patients recovery 

More than one Supervising staff member at location  (more than 8 people out)

  • Supervising staff member 1 to carry out rescue. 
  • Supervising staff member 2 to remove rest of clients from water by blowing on whistle and using hand signals to come out of water. Make sure all clients are in reasonably shallow water and out of danger. 
  • Supervising staff member 2 to run and get lifeguard or ask people in the vicinity or clients to run and get the RNLI lifeguard. 
  • Supervising staff member 1 (and Supervising staff member 2 if available) to apply CPR, first aid as required. 
  • If no lifeguard is present, supervising staff member 2 to use mobile phone to call ambulance (if required). Dial ‘emergency response phone number”. 
  • Continue administering CPR or make patient comfortable until ambulance / lifeguard arrives. 
  • If ambulance not required, but patient requires medical attention, drive injured client to closest medical centre / hospital. 
  • As applicable, notify parents as soon as practicable after the incident. 
  • Complete the Incident report form 
  • Follow up on patients recovery 

One Supervising staff member at location (unpatrolled area) 

  • Remove rest of clients from water by blowing on whistle and using hand signals to come out of water. 
  • Make sure all clients are in reasonably shallow water and out of danger. 
  • Carry out rescue. Apply CPR, first aid as required. 
  • Ask people in the vicinity or clients to dial ‘emergency response phone number” using mobile phone if required. 
  •  Continue administering CPR or make patient comfortable until ambulance / lifeguard arrives. 
  • If ambulance not required, but patient requires medical attention, drive injured client to closest medical centre / hospital. 
  • As applicable, notify parents as soon as practicable after the incident. 
  • Complete the Incident report form 
  • Follow up on patients recovery 

Norfolk Paddle Boards doesn’t currently run sessions from a beach –   but will follow the below if we do.  

 

One Supervising staff member at location (unpatrolled beach) – no mobile phone access

  • Remove rest of clients from water by blowing on whistle and using hand signals to come out of water. 
  • Make sure all clients are in reasonably shallow water and out of danger. 
  • Carry out rescue. Apply CPR, first aid as required. 
  • Ask people in the vicinity or clients to walk to or drive their car to nearest telephone to dial ‘emergency response phone number”. 
  • Continue administering CPR or make patient comfortable until ambulance arrives. 
  • If client is not able to drive to telephone to call for help, continuing administering CPR and/or apply first aid to patient. When you are able to make patient comfortable, drive to telephone to dial ‘emergency response phone number” for ambulance. 
  • If patient can be moved, put patient in vehicle and drive to closest medical centre / hospital. 
  • Advise other clients the activity is terminated. If clients are with you, ask them to wait until you come back or take them with you as appropriate. 
  • As applicable, notify parents as soon as practicable after the incident. 
  • Complete the Incident report form 
  • Follow up on patients recovery 

 

Two supervising staff members at location (unpatrolled beach) – no mobile phone access 

  • Supervising staff member 1 to carry out rescue. 
  • Supervising staff member 2 to remove rest of clients from water by blowing on whistle 
  • and using hand signals to come out of water. Make sure all clients are in reasonably shallow water and out of danger. 
  • Supervising staff member 1 (and Supervising staff member 2 if available) to apply CPR, first aid as required. 
  • Supervising staff member 2 to walk to or drive their car to nearest telephone to dial ‘emergency response phone number”. 
  • Continue administering CPR or make patient comfortable until ambulance arrives. 
  • If patient can be moved, put patient in vehicle and supervising staff member to drive to closest medical centre / hospital. 
  • Advise other clients the activity is terminated. If clients are with you, one supervising staff member to wait with clients until other supervising staff member comes back with bus/van. Or, if more than 1 vehicle, drive clients back to base. 
  • As applicable, notify parents as soon as practicable after the incident. 
  • Complete the Incident report form 
  • Follow up on patients recovery